Through the COVID-19 crisis, FlexManage is leading the way to ensure your teams can remain productive and empowered to keep operations running smoothly using proper and secure platforms designed for a distributed workforce.

Whether you’re working with your own IT team, or a managed services provider (MSP) like FlexManage, here are the steps you should take to ensure your business operates continuously (and successfully) throughout these uncertain times:

Ensure that you have a strategic IT plan in place.

Take a moment to step back and do a full review of your IT infrastructure. Your IT environment can impact your organization on many levels, including hardware, software and security. Considering the average employee spends about 30 minutes each week trying to fix computer issues, having a sound infrastructure is critical to productivity. During the COVID-19 pandemic, we are offering free infrastructure assessments to help guide your IT-related decision making, and prioritize IT tasks and implementation.

Enable a 24-hour help desk team.

Your remote workers are entering into uncharted territory. Gone are the days where they could quickly grab the in-office “IT guy” to figure out why their Outlook isn’t connecting or why their computer won’t stop freezing. Through user communication planning and Help Desk coordination, FlexManage can support your team 24/7 with any technical needs and remote work troubleshooting.

Deploy the Crisis Communication App.

The Crisis Communication app, an Office 365 solution, provides a user-friendly experience to connect employees with information during a crisis. Quickly receive updates on internal company news 24/7, get guided, interactive answers to frequently asked questions, and access to important information like links and emergency contacts. Employees can report in safe, request assistance, or ask a question, from anywhere, reducing corporate risk. This solution combines capabilities of your existing Microsoft Office 365 investment (trial offerings available if needed). It can be used on the web, mobile or in Teams.

Click here to learn more about the app and its key features.

Leverage the right collaboration tools.

If you haven’t already, be sure to get your team set up on the right collaboration tools to help you be successful, such as a proposed, but not yet implemented, migration to Office 365. If your business isn’t currently licensing Office 365, Microsoft is now offering a free Office 365 E1 license for six months (which includes Microsoft Teams). If you work in education and want to set up teachers, students, and administrators on Teams, use Office 365 A1. This free version of Office 365 is available to all educational institutions. As a Microsoft partner, FlexManage is happy to help your organization get started.

Go all-in on business continuity & security.

Business continuity and security is now more vital than ever. We can help locate potential threats and risks and ensure your IT operations run efficiently. Again, through these difficult times, we are helping organizations with a free business continuity and security audit of your IT infrastructure. Let us help you stay safe while your team remains focused on your important business operations.

Identify cost savings.

As you keep a close eye on your finances and cut back on unnecessary spending, we can identify cost-savings in internet connections and line-of-business applications or processes.

As you work through all of the pieces that impact the new reality of a remote workforce and a changing business landscape, know that FlexManage is here to be your ally and resource for questions, concerns and general support.

If you have any immediate questions or needs, please contact our team representative, Manuel Calderon, at mcalderon@flexmanage.com.