How being happy is contagious (and why you’ll live longer)

I’ve been spending a lot of time thinking about the attitudes people bring to work every day and how a positive or negative attitude affects how others perform their jobs — including how they serve their clients. The interesting thing is that the attitude you bring to work directly impacts every aspect of what you [...]

By | 2017-11-30T22:44:40+00:00 May 24th, 2017|Managed Services|29 Comments

Citrix Analytics Services: Artificial Intelligence means data

There were several announcements at the opening Vision Keynote address today at Citrix Synergy 2017, including: Citrix Workspace Service - "The future of StoreFront" XenApp 7.14 - "Time to get off of XenApp 6.5" Citrix Analytics Services - "AI Means Data" Citrix Security Practice - "Team of Citrix Security Experts" Of all of those, it feels like [...]

By | 2017-11-30T22:44:40+00:00 May 23rd, 2017|Citrix, Systems Integration|31 Comments

Data Science: What’s the point?

Historically, we could analyze data if it’s been made available to us as part of our business. However, we were forced to look at that data retrospectively and ask, What Happened? Only then would we be able to build a manual process around the analysis, make decisions based on that information, and finally act on [...]

By | 2017-11-30T22:44:40+00:00 May 19th, 2017|Business Intelligence|34 Comments

WannaCry Ransomware – what you need to know & how to protect your organization

As you undoubtedly read online or saw in the news, a brand new “ransomware” virus called WannaCry impacted over 150 countries, 250,000 computers across multiple verticals including healthcare and banking. In March, I wrote about the seriousness of security threats, malware, and ransomware on our FlexManage blog, and what we can do about it to protect [...]

Help your end-users win the SharePoint Search lottery!

Everybody loves the idea of winning a lottery. For a very small investment, you reap huge benefits, get to retire, and live out the rest of your days on some exotic island somewhere. Back here in reality, we have systems to maintain, and end users that need information. They need to find what they want, [...]

By | 2017-11-30T22:44:40+00:00 May 15th, 2017|SharePoint|34 Comments

How to eliminate the bottlenecks in every IT environment

Before coming over to run managed services for an IT services provider, I was a director for managed services with an eDiscovery (“electronic discovery”) services provider. Interestingly enough, there are a lot of similarities between the two. In eDiscovery, there were always bottlenecks between retrieving data for litigation, the processing of that data, storing it, [...]